What’s inside? Welcome
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Who we are
2022-23 key highlights
Customer How residents get involved
Residents’ Scrutiny Panel Resident Feedback Groups
Resident satisfaction
Compliments and complaints
National Tenant Satisfaction Measures
Equality, diversity and inclusion Our homes and communities Lettings and neighbourhoods
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Partnership working – a focus on Workington
Independent living Home ownership
Repairs and maintenance Investment in your homes
Compliance
Spotlight on damp and mould
Growth and environmental sustainability New homes Energy efficiency and net zero carbon
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Innovation
Financial inclusion Our Community Fund
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Value for money
Improving how you can get in touch
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