Innovation
We will be commercial, innovative and ambitious, continually looking at ways we can improve our services, ensuring everything we do comes back to our social purpose.
OUR AIM: Financial inclusion At CCHA, we provide more than just a home. Our dedicated Financial Inclusion team is on hand to support any residents who may find themselves struggling with their finances. They can offer help and advice on a range of issues.
The Financial Inclusion team were told that deductions from Housing Benefit would be made going forward. Over several weeks, we worked with Roy and Sue to calculate their household income and to see if they were entitled to any other support. We passed this information to the local council, and it was agreed that full Housing Benefit and Council Tax Support should be awarded. This cancelled the overpayment, meaning that they thankfully did not owe anything. * Names changed to protect privacy residents were supported by our Financial Inclusion team this year, with benefit gains for residents of more than 267 £830,000 as a result.
£23,000 benefits ‘over payment’ debt cancelled This heartwarming story is just one example of support provided by the team over the past year. Roy* and Sue* had been claiming sickness and disability benefits for many years due to their health needs. In 2014, one of them took on a
small part-time job, working eight hours per week, and didn’t realise they had to declare this to the Department for Work and Pensions (DWP). The DWP found out about the wage, stopped the couple’s Employment and Support Allowance, and calculated that they had been overpaid by more than £23,000.
20
Made with FlippingBook - professional solution for displaying marketing and sales documents online