Improving how you can get in touch We’re always looking at new ways for you to get in contact with CCHA, aiming to make it as easy as possible for residents to access our services, in a way that meets individual needs and preferences. New ‘callback’ service Website accessibility tool
Request a callback
We’ve introduced the ‘ReachDeck’ website accessibility tool. This is integrated into our website and offers speech, reading and translation support tools for visitors to the site. You’ll now see the icon above on every page of the website. Clicking on it gives you the options of adding a ‘screen mask’ in different colours, having the page read out loud, translated, displayed in larger text or simplified, and more.
In July 2022, we launched a new webchat service and to make things even easier, we quickly followed that with our ‘request a callback’ service. To use this service, just visit the ‘ Contact Us ’ page on our website and click the ‘Request a callback’ button (picture above). You’ll be asked for your name and the number you’d like us to call you back on, free of charge, and as soon as a Customer Services team member is available, they’ll give you a call back.
You can also get in touch with us in the following ways:
Visit us at our offices at 5 Paternoster Row, Carlisle or Stoneleigh, Park End Road, Workington every Tuesday and Thursday between 10am and 2pm Phone us on 0800 085 1171
Email us at cs@castlesandcoasts.co.uk Visit the ‘Contact us’ page on our website at castlesandcoasts.co.uk/contact You can also view your account, pay your rent and log a repair anytime via our Residents’ Portal, which can be accessed here .
23
Made with FlippingBook - professional solution for displaying marketing and sales documents online