Welcome from the Chair and Chief Executive Welcome to our Annual Report for Residents, which provides an overview of our achievements and performance in 2022/23. Highlights from the report include:
As well as publishing this report each year, we pledge to keep residents up to date throughout the year about how we are performing, and some of the things we are doing to improve our services and the communities we serve. We publish a Residents’ Voice Report twice per year which you can read in the library section of our website. Thank you to our residents for your continued support during the year, and a special thank you to those who have taken their time to provide us with feedback about our services and been involved with us over the past year. Thanks also to all the team at CCHA for their continued hard work and commitment. We hope you enjoy reading our Annual Report and thank you again for your ongoing support and commitment.
• Resident satisfaction remaining above 90% - we strive to be an excellent housing provider, one that delivers the best possible services to our residents. • The launch of our new five-year Corporate Strategy in 2022, explaining the objectives we are working towards, the values we will champion, and how we will continue to make sure that we put our residents at the heart of everything we do, at all times. We remain absolutely committed to ensuring we listen to all feedback from residents, both where it is positive and where we have fallen short of expectations. This helps us continue to learn and grow and is something our Board and Leadership Team are passionate about. During the year, Board Members have taken part in a series of direct engagement activities with residents. This has enabled them to hear your feedback and it’s something we are committed to continuing with. Keeping residents safe in their homes remains our highest priority. This year a focus was making sure that our processes for managing issues like damp and mould are as robust as they can be.
Simon Roberson Chair of Board
Stephanie Murphy Chief Executive
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