Who we are
Our values
Our purpose “Providing affordable homes and sustainable communities with pride, passion, principles and partnership.”
We take ownership We are ambitious We are respectful
Castles & Coasts Housing Association (CCHA) are a landlord and housing developer, and we really care about our residents, colleagues and communities. We provide people with homes and support, owning and managing more than 7,000 properties in rural and urban communities across the North of England, with around 75% of these in Cumbria. We aim to fully understand and meet the diverse needs of all our residents, making sure there are no barriers to accessing our services. We’re committed to making sure we put our residents’ voices at the heart of everything we do, encouraging feedback about services, and using this to make improvements.
We employ over 260 dedicated colleagues, all committed to making a difference to our residents and communities. We launched our five-year Corporate Strategy in 2022, setting out how we will deliver homes that are safe, warm and affordable while reducing our carbon footprint to do less damage to the planet. The strategy is grouped into five main aims focussing on customer, our homes and communities, our people, growth and environmental sustainability, and innovation. In this annual report we share key achievements from the financial year (1st April 2022 to 31st March 2023). We’ve split it into sections to reflect our Corporate Strategy.
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