Customer
We aim to be a truly customer-driven housing provider, which puts our residents’ voices at the heart of everything we do.
OUR AIM:
How residents get involved
Meet the Chair of our Residents’ Scrutiny Panel (RSP)
The RSP is truly involved in lots of aspects of the work carried out by CCHA, and I feel that the panel plays a vital and well-respected role in making things better for CCHA residents. We have members from across our region and from all kinds of backgrounds. We meet every month, then around four times a year, we’ll review an area of CCHA’s service. Our findings are reported back to the Audit and Risk Committee, which is a sub- committee of the CCHA Board. This year, we’ve been busy reviewing aids and adaptations, the organisation’s repairs bookings process and rent and service charge statements. Coming up, we’ll be carrying out a review of CCHA’s performance against its Residents’ Charter commitments. We’ll share the findings in a future Residents’ Voice Report. I can thoroughly recommend joining the RSP, as we really do help shape services to make sure they meet the needs of residents.
Our Residents’ Charter, which was co-created with feedback from over 1,000 residents, outlines CCHA’s six commitments to residents, along with how these commitments are measured: Relationships Communication Voice and influence Accountability Quality When things go wrong You can view the full Residents’ Charter by clicking here . To help us keep on track with these commitments, we have different ways for residents to get involved depending on what commitment you’re able to give.
Henry Barker, RSP Chair
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