Compliments We’re really pleased to report that between October 2022 and March 2023, we received nearly six times more compliments about the services we deliver and our staff, compared to the number of complaints.
Total number of compliments received
299
“The guys are fantastic, always arrive when they are supposed to and get the job done. Friendly, helpful lads.”
All staff
26 92 19 14
Castles & Coasts Services
Customer Services
Income
Independent Living Home Ownership
3 2
Lettings and Neighbourhoods
22
“My Housing Officer was absolutely lovely, she kept me updated with information about my property and was very helpful during my tenancy period.”
Contractors
114
Planned Maintenance
5 2
Compliance
“Everything was prompt from Castles & Coasts. They dealt with my inquiry most professionally whilst adhering to GDPR. They were polite, prompt, friendly and informative.”
“She is a credit to Castles & Coasts and all tenants. Honest, reliable, trustworthy and approachable.”
11
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