We recommend that CCHA reviews the relationships and responsibilities between itself, local authorities and contractors in delivering A&A, considering the forthcoming local government reorganisation (in Cumbria). We recommend that CCHA delivers more prominent and focussed publicity of the A&A services available to promote tenancy sustainment and the health and wellbeing of residents, through the website, social media, and awareness events. When the A&A policy is reviewed over the coming months, we recommend that the revised policy covers the CCHA position on: (a) A&As for leaseholders and shared owners (b) The approach that CCHA will adopt when residents want to seek permission to install A&A at their own cost.
Adaptations carried out by local authorities and contractors outside of the control of CCHA are larger scale works. A local authority carries out these works as they are recommended and funded by them, with a contribution from CCHA. We will assess this process following the forthcoming reorganisation. Our Communications Team will ensure regular campaigns to promote this service, and the process to follow for applications and enquiries.
We will make sure we continue to maintain excellent communication links and working relationships with our partners in local government, to ensure we are working together to achieve the best outcomes for local residents.
Regular communications scheduled.
The Policy has been reviewed and updated to incorporate these recommendations.
No further action required.
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