Improving the ways you can get in touch with us We’re always looking at new ways for you to get in contact with CCHA, aiming to make it as easy as possible for residents to access our services, in a way that meets individual needs and preferences.
Website accessibility tool
New ‘callback’ service
Our Resident Scrutiny Panel reviewed our website and made some recommendations that have all been implemented. This included making sure our website was as inclusive and accessible as possible. We’ve now introduced the ‘ReachDeck’ website accessibility tool. You’ll now see the icon below on every page of the website, clicking on it gives you the options of adding a ‘screen mask’ in different colours, having the page read out loud, translated, displayed in larger text or simplified.
Request a callback
At the time of our last Residents’ Voice Report we’d just launched our webchat service. To makes things even easier, we’ve now also launched our ‘request a callback’ service. To use this service, just visit the ‘Contact Us’ page on our website and click the ‘Request a callback’ button (picture above). You’ll be asked for your name and the number you’d like us to call you back on, free of charge, and as soon as a Customer Services Officer is available, they’ll give you a call back.
You can also get in touch with us in the following ways: Visit us at our offices at 5 Paternoster Row, Carlisle or Stoneleigh, Park End Road, Workington every Tuesday and Thursday between 10am and 2pm 0800 085 1171 cs@castlesandcoasts.co.uk Visit the ‘Contact us’ page on our website at castlesandcoasts.co.uk/contact/ You can also view your account, pay your rent and log a repair anytime via our Residents’ Portal, which can be accessed here.
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