Closed complaints October 2022 - March 2023
Year average
Responded to within target timeframes
100% 57.8% 32.6%
Upheld
Partially Upheld
Not Upheld
9.6%
We hold quarterly review meetings with service managers, to scrutinise resident satisfaction results and complaints data to: • Identify any trends • Make sure that any learning from complaints is captured • Make sure that if changes are needed, they happen, and track that they happen, so we improve services and help prevent recurrence of complaints
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