CCHA Residents' Voice Report May 23 FINAL

Primary Cause of Upheld Complaints We always take complaints seriously and investigate each one thoroughly. Each complaint is seen as a chance to identify where our services may have fallen below expectations and can be used as a chance to learn, so we can carry on improving the services we deliver for you. Primary cause of upheld complaints Oct 22 – Mar 23

Lessons Learned from Upheld Complaints

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