Primary cause of complaints and lessons learnt
We hold quarterly review meetings with service managers to scrutinise resident satisfaction results and complaints data to: • Identify any trends • Make sure that any learning from complaints is captured • Make sure that if changes to the way we do something are needed, they happen, and we track that they happen, so we can improve services and help stop them happening again We always take complaints seriously and investigate each one thoroughly. Each one is seen as an opportunity to identify where our services may have fallen below expectations and can be used to learn, so we can improve the services we deliver for you.
Service delivery (5%)
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