The issue A resident complained as they had multiple outstanding repairs that they felt had taken too long to complete. How we resolved it We apologised for the length of time taken to carry out these repairs, compensated the resident for the delays and worked with our contractors to arrange suitable appointments to get the repairs completed as soon as possible. These delays were discussed during meetings with our contractor, to ensure that lessons were learnt from the experience of the resident. The issue A resident made a complaint that they had reported a woodlice infestation and a perished fence in their garden to us, and felt that our response hadn’t addressed the issue. How we resolved it Our investigation found that there was a woodlice infestation. We arranged for a pest control contractor to attend and deal with the infestation and for the fence to be replaced. We also had the rear garden re-cultivated to make sure the infestation was fully removed.
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