Compliments We’re really pleased to report that between October 2023 and March 2024, we received over eight times more compliments about the services we deliver, compared to the number of complaints. This brings our total number of compliments to 945 for the 2023/24 year, compared to 115 complaints.
October 2023 to March 2024
2023/24 financial year
2022/23 financial year
Team
All staff
17
43
44
Castles & Coasts services
138
269
207
Customer experience Customer services
-
-
1
27
41
52
Development
3
5
0
Income
31 14
60 28
33 13
Independent living Home ownership Lettings & neighbourhoods Property services Planned maintenance Aids and adaptations Contractors
0
1
4
26
53
48
188
408
238
4
7
3
19
25
17
1 1
3 2
0 2
Compliance
Total
469
945
662
“Everything has been amazing. From the staff who work for Castles & Coasts to the home itself. Couldn't wish for more.”
14
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