Other resident satisfaction surveys Between October 2023 and March 2024, we asked
We also carried out two further surveys relating to emergency call systems: • We recently replaced the emergency call system within one of our independent living schemes. After the works were completed, we asked all the residents for their views on how smoothly the works had been carried out and their satisfaction with the new system. • We asked all residents who benefit from an emergency call system to give their views on the effectiveness of their current system, and any suggestions for improvements. If you would like to be part of our Resident Feedback Groups, or would like to find out what’s involved, please get in touch with our Customer Experience team by emailing feedback@castlesandcoasts.co.uk or by using any of the other contact details on page 39 of this report.
residents for their views on other areas of our services, through Resident Feedback Groups. We've asked for feedback: • About the service provided to residents when they contact CCHA. This feedback was used to continue to improve our customer service when residents contact the Customer Services team. • On our Unreasonable Behaviour & Unreasonable Demands Policy. This feedback was used to update the policy. • As part of the process of updating our Rechargeable Repairs Policy, which sets out the circumstances where residents would be recharged for repairs. • On the Residents’ Charter and how well its commitments are being met, to help the RSP with their next review of the charter.
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