Resident involvement Residents’ Charter
Our Residents’ Charter, which was co-created using feedback from over 1,000 residents, outlines CCHA’s commitments to residents, along with how these commitments are measured. There are six key commitments within the charter:
• Communication • Accountability • Quality • Relationships • When things go wrong • Voice and influence Please click here to read the full Residents’ Charter.
Our RSP reviewed performance against the six commitments set out in the Residents’ Charter during the last business year and found that they were being met. This was a highly satisfactory outcome, arrived at following many hours of discussion, during which evidence provided to the RSP was reviewed in detail. The next review took place during May 2024, and the findings will be reported to our Audit & Risk Committee and to our Board and residents within the next issue of the Residents’ Voice Report.
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