What’s inside? Welcome
3 4 5
Who we are Key highlights Customer
Complaints Compliments
6 - 13 14 - 15 16 - 18 19 - 21
Resident satisfaction Resident involvement
Key strategies
22
Our homes and communities Independent living
23 23
Home ownership
Lettings and neighbourhoods
24 - 25 26 - 27
Working with local partners to improve communities
Repairs and maintenance Castles and Coasts Services Investment in your homes
28 28 29 29 30 3 1
Compliance
Growth and environmental sustainability Energy efficiency and net zero carbon
New homes
Innovation - how we add value and support residents Our Community Fund
32 - 34
Financial inclusion
35
Supporting residents in our communities
36 - 37
Value for money – how we use your rent
38 39
How you can get in touch
2
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