Scrutiny Exercise 10 - Grounds Maintenance
CCHA provides a grounds maintenance (GM) service for many residents. The aims of this scrutiny exercise were to examine the reasons behind lower resident satisfaction levels in some areas, find out how well the GM Standard was meeting the needs of residents, examine ways the GM service could be provided in a more ecologically effective way and recommend measures to further improve the service provided. The panel found the service provided to residents to be adequate with several improvement recommendations. The panel also found that the information provided by CCHA to residents about grounds maintenance could be improved.
The recommendations included changes to the GM Standard, to include winter works, communication, site plans, the standard of works and actions to tackle the challenges posed by climate change. Delivery of these recommendations will be tracked by our Audit & Risk Committee, who are a sub-committee of our Board, and progress will be reported back to the RSP.
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