Lettings and neighbourhoods
Key highlights
Tenancies 489 New tenancies 98% Resident satisfaction for lettings process £54,629 Funding to give a helping hand where needed
The Lettings and Neighbourhoods team are committed to supporting residents. We welcomed hundreds of new residents with 489 tenancies starting this year, including 125 moving into new build homes. On average it took eight days to sign residents up from the day a home was ready to let, and only 9% of tenancies ended within the first year. We’ve also supported new and existing residents with our tenancy sustainment fund, helping with items like white goods or floor coverings for people who really need help. Key areas of focus for the team were partnership working and being more visible on estates. We’ve again worked pro-actively with residents and partners to tackle anti-social behaviour (ASB) so that residents can live peacefully in their homes. We took part in Resolve’s ASB Awareness Week and arranged estate walkabouts across our region, and also joined awareness days arranged by local Focus Hubs, including Cumberland Council’s Operation Respect week.
Anti-social behaviour (ASB) 772 New ASB cases logged 91% ASB cases successfully resolved 85% Resident satisfaction with ASB service Safeguarding 340 Safeguarding cases logged 100% Safeguarding cases acknowledged within agreed timeframe
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