“I can now finally see the wood for the trees and see a brighter future. I’m so grateful for your support. It’s given me the motivation to want to look after the house.”
A key part of helping residents stay in their homes is working closely with external agencies and putting the resident first. This case study shows what a difference extra support can make for someone. Donna can now see a brighter future When Donna* found herself struggling to look after herself and her home, our Tenancy Sustainment and Safeguarding Partners (TSSPs) were there to help. Donna was struggling to pay household bills. In poor health, it had also become harder for her to keep her home and gardens free from clutter. The TSSPs supported Donna a lot over the past few months. They’ve helped Donna look at her finances so that she can plan better, supported her with a declutter and tidy up, and removed the excess rubbish from the gardens and surrounding areas.
They have also secured funding from the hoarding hub to fund a deep clean of her home and arranged for the installation of a new bathroom. The support didn’t stop there. Donna had previously been in an abusive relationship and a lot of her ex-partners belongings were hoarded in her home. He is not allowed to visit the home anymore, and Donna is getting help from the TSSPs to apply for the ID she needs to be able to change the tenancy into her name alone. Once that’s in place, the TSSPs will arrange for all those belongings to be taken away and kept in a storage facility for him to collect, which is much safer for Donna. Donna said: “I can now finally see the wood for the trees and see a brighter future. I’m so grateful for your support. It’s given me the motivation to want to look after the house.” * Name changed to protect our resident’s identity
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