Repairs and maintenance
As well as our commitment to building new homes, we also aim to make sure we invest time and resources into our existing properties by making sure they are well maintained, safe and benefit from ongoing improvement programmes. Customer feedback is very important to us and 90.8% of customers told us that they were happy with the repair service they received, while 96.5% of residents were satisfied with their new home. Key repairs statistics for the year:
Castles & Coasts Services (CCS) had another successful growth phase last year and some services that were previously contracted out to other suppliers were successfully brought in-house, giving us more flexibility and better value for money. There are now 90 colleagues in the team, which is responsible for delivering repairs to 91% of our
properties in Cumbria. Key CCS highlights:
Repairs completed within target time 91% Resident satisfaction with our repairs service 90.8% Repairs completed 19,900 2,638 of these were emergency repairs
14,774 repairs to occupied homes 3,528 communal cleaning visits 3,103 grounds maintenance visits
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