How you can get in touch with us We aim to make it as easy as possible for residents to access our services, in a way that meets individual needs and preferences, and have lots of ways for you to keep in touch. Visit us at our offices at 5 Paternoster Row, Carlisle or Stoneleigh, Park End Road, Workington on a Tuesday or Thursday between 10am and 2pm. 0800 085 1171 cs@castlesandcoasts.co.uk View your account, pay your rent or log a repair anytime via our Residents’ Portal, which can be accessed here . Visit the ‘Contact us’ page on our website at castlesandcoasts.co.uk/contact On our ‘Contact us’ page, you’ll find lots of ways to get in touch: Webchat
Reachdeck website accessibility tool
The ‘Chat now!’ button (pictured above) connects the resident with a member of the Customer Service team to help with any queries. Callback service
The Reachdeck website accessibility tool is on every page of the website. Clicking on it gives you the options of adding a ‘screen mask’ in different colours, having the page read out loud, translated, displayed in larger text or simplified.
Request a callback
If you click the ‘Request a callback’ button (pictured above), you’ll be asked for your name and the number you’d like us to call you back on, free of charge. Then, as soon as a Customer Services Adviser is available, they’ll give you a call back.
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