Who we are
Our values
Our purpose “Providing affordable homes and sustainable communities with pride, passion, principles and partnership.”
We take ownership We are ambitious We are respectful
Castles & Coasts Housing Association (CCHA) is a landlord and housing developer that really cares about our residents, colleagues and communities. We provide people with homes and support, owning and managing more than 7,200 properties in rural and urban communities across the North of England, with around 75% of these in Cumbria. We’re committed to making sure we put our residents’ voice at the heart of everything we do, encouraging feedback about services, and using this to make improvements. We employ over 290 dedicated colleagues, all committed to making a difference to our residents and communities.
We aim to fully understand and meet the diverse needs of all our residents, making sure there are no barriers to accessing our services. To do this, we need to know we have up to date information about all our residents, and your individual needs and preferences are important to us. That’s why this coming year we’ll contact all residents to check we hold the most up to date information about you, to find out how you prefer to be contacted by us, and if you have any specific communication or other needs we should be aware of, to help us deliver our services in the best way for you. We launched our Five-year Corporate Strategy in 2022, setting out how we will deliver homes that are safe, warm and affordable while reducing our carbon footprint to do less damage to the planet. The strategy is grouped into five main aims focusing on customer, our homes and communities, our people, growth and environmental sustainability, and innovation. In this combined Residents’ Voice and Annual Report we share key achievements split into relevant sections to reflect our Corporate Strategy.
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