2023/24 (1st April 2023 to 31st March 2024)
2022/23 (1st April 2022 to 31st March 2023)
Complaints by service area
October 2023 to March 2024
Housing services Home ownership Independent living Lettings & neighbourhoods Anti-social behaviour
2 1 8 3
7 7 17 8
7 4 7 13 12 4 47 1
Property services Compliance Planned works Responsive repairs Development
3 4 24 8
8 6
48 11
Income team
2
2
4
Customer services
1
1
7
Total
56
115
106
We received nine more stage 1 complaints in 2023/24 than we did in the year before (115 instead of 106). In 2023/24 we received 1.4% of complaints compared to the number of CCHA properties, compared to 1.56% during 2023/24. We’ve seen reductions in complaints in some areas. The largest reductions year on year were for customer services complaints (down from 7 to 1), anti-social behaviour related complaints (13 down to 8) and compliance works (down from 12 to 8). The largest areas of increase in the number of complaints received this year relate to newly developed homes, which went up from 1 to 11, and those relating to tenancy management matters (lettings & neighbourhoods), which increased from 7 to 17.
9
Made with FlippingBook Online newsletter maker