Compliments We’re really pleased to see a 24% increase in compliments received in this reporting period. We are grateful that residents take time to give us feedback, and we use this to help build on what we are doing well.
I can’t thank you enough for all you’ve done for me and my son, giving me the opportunity to make my son feel secure in a happy home after a very difficult year! I am very grateful, thank you. Thanks to the tenancy sustainment fund for supporting with flooring in my property. I have been in significant financial hardship due to my situation. Thanks ever so much for the support.
April to September 2025
April to September 2024
April to September 2023
Team
All colleagues Castles & Coasts Services (CCS) Customer services
7
6
29
124
128
132
70
24
14
Development
0
3
2
Income
61 13
27 16
30 13
Independent living Home ownership Lettings & neighbourhoods
4
1
1
36
34
27
Contractors
256
219
217
Property services
8 2 3 0
10
2 6 2 1
Planned maintenance
4 0 0
Aids and adaptations
Compliance
Total
584
472
476
All the Castles & Coasts staff that I have dealt with have been extremely pleasant also very professional in their roles, they understand on a personal level the diverse situations residents face. Very down-to-earth people.
11
Made with FlippingBook - professional solution for displaying marketing and sales documents online