The Income Officer is so lovely, polite, and very helpful, and she genuinely cares. One of the nicest people I have spoken to, she deserves a medal!
The Customer Services colleague was very helpful, maintained eye contact throughout, never once interrupted me and took relevant notes. I was impressed with her professional and helpful manner. She explained what would happen next and I left your office confident that the relevant information was collected, and my issue would be raised with the relevant people.
My appreciation and gratitude to the staff who connect the dots, your site managers who branch out and allocate the tasks, and your multi-skilled trades team who make the magic happen. I feel like King of my Castle. Home feels like heaven. Thank you all for your hard work and efforts, from a long-term resident.
I was very nervous about the surveyor coming to look at the damp and mould in my home. He was spot on, he listened to me, didn’t interrupt, and we organised a plan together about what we are going to do.
Every employee has completed the work with total confidence and politeness always. Many thanks.
Me, mam, and my kids would like to thank you for your help with finding us a new home. We got our keys yesterday and we can now start our new lives together. We love the house. Thank you very much.
12
Made with FlippingBook - professional solution for displaying marketing and sales documents online