The table below shows that our TSMs have positively increased since we first started measuring them. Each year, the Regulator of Social Housing produces sector benchmarking information. The benchmarking for 2024/25 is also included below.
Apr to Sep 2025 2024/25 2023/24
Proportion of respondents who report that they are satisfied with the overall service from their landlord (RSH median benchmark: 71.8%) Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service (RSH median benchmark: 73.6%) Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair (RSH median benchmark: 69.5%) Proportion of respondents who report that they are satisfied that their home is well maintained (RSH median benchmark: 71.9%) Proportion of respondents who report that they are satisfied that their home is safe (RSH median benchmark: 77.6%) Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them (RSH median benchmark: 61.6%) Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them (RSH median benchmark: 72%) Proportion of respondents who report that they agree their landlord treats them fairly and with respect (RSH median benchmark: 77.9%) Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling (RSH median benchmark: 35.5%) Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained (RSH median benchmark: 66.7%) Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood (RSH median benchmark: 64.6%) Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour (RSH median benchmark: 59.5%)
80.7% 76.9% 71.1%
80.5% 77.4% 72.1%
76.8% 74.4% 66.8%
81.7% 73.9% 68.0%
87.1%
80.4% 74.3%
72.2% 66.7% 58.7%
78.5% 71.8% 65.9%
84.6% 78.7% 73.2%
43.3% 37.8% 37.0%
73.6% 62.6% 54.7%
71.6% 60.6% 53.2%
69.0% 53.9% 51.5%
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