How you can get in touch with us We aim to make it as easy as possible for residents to access our services, in a way that meets individual needs and preferences, and have lots of ways for you to keep in touch. Visit us at our offices at 5 Paternoster Row, Carlisle or Stoneleigh, Park End Road, Workington on a Tuesday or Thursday between 10am and 2pm 0800 085 1171 cs@castlesandcoasts.co.uk View your account, pay your rent and log a repair anytime via our Residents’ Portal, which can be accessed here. Visit the ‘Contact us’ page on our website at castlesandcoasts.co.uk/contact On our ‘Contact us’ page, you’ll find lots of ways to get in touch: Webchat Reachdeck website accessibility tool
The ‘Chat now!’ button (pictured above) connects the resident with a member of the Customer Service Team to help with any queries. Callback service Request a callback If you click the ‘Request a callback’ button (picture above), you’ll be asked for your name and the number you’d like us to call you back on, free of charge. Then, as soon as a Customer Services Adviser is available, they’ll give you a call back.
The icon above is on every page of the website. Clicking on it gives you the options of adding a ‘screen mask’ in different colours, having the page read out loud, translated, displayed in larger text or simplified.
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