Complaints by service area
2025 increase/ reduction compared to same period during 2024
April 2025 to September 2025
April 2024 to September 2024
Complaints by service area Home ownership Independent living Lettings and neighbourhoods Anti-social behaviour
6 6
4 7 10 2 23 8 5 45
▲ 20 ▼ 10 ▲ 60 ▲ 10 ▲ 17 ▲ 40 ▼ 40 ▼ 16 ▲ 10 ▲ 21
16 12 40 12 1 29 8 30 80
Total housing services
Compliance Planned works Responsive repairs Development Castles & Coasts Services (CCS)*
7 9
Total property services
74
▲ 6 ▼ 2 ▲ 2 ▲ 1
Income Custmer services GDPR
3 3 1
5 1 0
Total CCHA ▲ 24 As the table above shows, we received 24 more new stage 1 complaints than we did in the same period during 2024. We are monitoring this closely to check if there are any trends or patterns that we need to be aware of. 127 103 Most of our customer-facing teams have seen a rise in the number of stage 1 complaints logged this year. However, the area of greatest increase relates to property services, particularly with CCS. We’re committed to managing and reporting complaints in an open and honest way. While we see higher complaint volumes as learning opportunities, we are closely monitoring for any new patterns or issues to address urgently if identified.
6
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