The Role
PURPOSE OF THE ROLE The Night Manager is accountable for the Student Experience teams between 10:00pm – 7:00am within a city, they assume responsibility for operating the properties safely, securely and provide a point of escalation and incident response wherever required. Reporting to the General Manager they support the Student Experience Manager with the brilliant delivery of service style, consistent execution of ‘Unite Way of Operations’ and the creation of a community that our students love and flourish in. In the event of a major incident, they will assume control and be on point to manage response. What you do ….. KEY ACCOUNTABILITIES / RESPONSIBILITIES • Be a brand ambassador and always act with positive intent creating an environment where residents feel safe, welcomed and settled and the team are always fully informed and well communicated to. • Accountable for the performance of their teams and will actively participate in performance management conversations and personal development plans. • Supports the Student Experience Manager ensuring all properties are manned with a Student Experience or Student Safety team member according to agreed principles and property needs, that the team member is trained to deliver expected outcomes and that they are able to respond accordingly in all likely scenarios. • Supports the Student Experience Manager in creating an environment in which our Student Experience teams can apply CARE ( C onnect, A ct, R espect and E ncourage) delivering a world class student experience to our residents and each other. • Accountable for ensuring the Student Safety team members’ responsiveness at night; ensuring the team are taking appropriate action on receipt of student feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time, where applicable, they are responsible to establish the root cause and solutions to ensure it is non-repeated. • Accountable for the Student Safety team members’ adherence to Unite policies, procedures and specified and trained ways of working at all times. • Supports the customer account management acting as a point of escalation for team members within their city. • Responsibility for management of security personnel and accountable for keeping our properties secure from external threat. • Responsible for quick and decisive response in the event of property failure – must have great knowledge of the properties’ building systems, fire life safety systems and infrastructure. • Responsible for quick and decisive response in the event of an emergency – must have great knowledge of Unite’s H&S policy, fire safety policy, fire strategies and available tools such as Keeping uS Safe guide. • Accountability for maintaining a safe environment for everyone including the Student Safety team members’ completion and recording of basic monitoring and compliance, ensuring the team is trained and takes appropriate action in case of incident or emergency.
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