Guest Engagement Score
Overall Experience = Score
– 95.0 | Target – 94.0 (Merit Points)
Problem Free = Score
– 80.0 | Target – 79.0
Problem Handling = Score
– 82.0 | Target – 81.8
Service Attentiveness = Score
– 95.0 | Target – 94.0
Arrival Experience = Score
– 94.0 | Target – 93.5
Working Order (Hotel Weakness) = Score
– 94.0 | Target – 93.4
Shangri-La, Qaryat Al Beri, Abu Dhabi (Data reported up to 30 November 2025 YTD)
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