PROGRAM OBJECTIVES:
PROGRAM OUTCOMES:
73% decrease in ED claims (referred) after starting the program 77% decrease in ED claims (not referred) after starting the program
+ Decrease emergency room utilization
6-7% closure in gaps in care for engaged members in multiple categories
+ Close care gaps
+ Enable case management to provide a more personalized member experience while increasing the efficiency and effectiveness of member service delivery
88% decrease in number of hours per month spent by case management 42% reduction in case management costs due to less time spent per case 67% of members who responded to surveys said the program is helpful in managing their health Over 11,400 enrolled with 95% program retention rate 16% of participants clicked the links in messages for additional content and support
+ Increase member activation and adherence
43
Made with FlippingBook Annual report maker