Frequently Asked Questions:
• How much is shipping? Shipping is free in the USA for Nicky's Folders products. • Do you offer any folders with prongs? Unfortunately, we do not manufacture folders with prongs at this time. We do have options for 3-hole punched folders to fit standard 3-ring binders. • Can you bill us? Yes, (commercial/school) accounts are set up Net 30 days, personal accounts must pay up front. • What is the processing time? Stock items ship in 3-5 business days, custom orders 10-15 business days. • Can you tell me what my order was last year? Yes, we can tell you how many and what products you ordered in previous years. Please call 800-498-1463 Monday-Friday 6am-5pm EST for more information. • Do you still have my artwork from a previous order? Yes, we keep all artwork from previous orders. If possible, please reference your previous invoice number in the comments section when you place your order. • Can I get a copy of my invoice? Invoices are mailed out the day after your item is shipped. • Can I get a copy of my credit card receipt? Order confirmation receipts are emailed automatically for online orders. Credit card receipts can be requested by contacting creditcard@rochester100.com.
Customer Support 1-800-498-1463 6am 5pm EST. •
www.rochester100.com
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