Case Management Services
Tidal Basin manages over $3.8 billion in federal disaster recovery direct assistance programs, providing relief to households and small businesses across the country. Our efficiency is demonstrated in our portal and program launch, our speed to service, and our ability to rapidly process applications to payment.
For more information on our program support, visit our website.
Case Management Program Highlights
Project and Client
Program Allocation Program Achievements
Emergency Rental Assistance Program
$1.34 billion
• Launched a call center and case management staff of over 500 within three weeks of contract start. • Processed the first applicant payment within two weeks of program launch. • Approved first application for assistance within seven days of program case management launch. • Reviewed applications for eligibility within 1-2 days of submission. • Approved first application for assistance within seven days of program launch. • Approved $5 million in awards in the first four months of case management, well ahead of state projections. • One of the first programs to make payments to applicants in the country. • The program began accepting applications in December 2021, and paid the first application in January 2022. • Assisted over 2,300 small businesses with application support resulting in over $43 million in grant and loan assistance. • Case managers are providing assistance to Hurricane Ida survivors – creating recovery plans, applying for assistance through FEMA, SBA and insurance, connecting them with additional local resources, and more.
Florida Department of Children and Families
tidalbasingroup.com
Homeowner Assistance Fund Program New Hampshire Housing Finance Agency Homeowner Assistance Fund Program Vermont Housing Finance Agency Homeowner Assistance Fund Program Massachusetts Housing Partnership Case Management for CDBG-DR Economic Recovery Programs Puerto Rico Department of Housing FEMA Disaster Case Management State of Louisiana Governor’s Office of Homeland Security and Emergency Preparedness
$50 million
$50 million
$178 million
$317.5 million
N/A
700K applications for grants and financial assistance processed
>2.7 million calls answered by our call centers
500K small businesses supported through grant funding
255+ unique households supported
Contact us today:
®
©Tidal Basin. All Rights Reserved.
Made with FlippingBook - PDF hosting