Communication and Engagement
Regulatory Communications SaskEnergy is required to file any applications for delivery and commodity rate changes with the Saskatchewan Rate Review Panel (SRRP), an advisory panel that provides formal recommendations to the Provincial Cabinet. The applications are available to the public and opportunities to provide feedback are available through the SRRP during the application process. Typically, the SRRP will ask for additional information to assist in its review, and a public interaction component is provided through public meetings. SaskEnergy sets its rates at a level that ensures the maintenance of safe, reliable and affordable natural gas service across Saskatchewan while balancing affordability for customers. SaskEnergy’s latest rate change was effective October 1, 2023. At that time, the commodity rate was decreased from $4.20 per gigajoule (GJ) to $3.20 per GJ, and its delivery service rate was increased by a system average five per cent. This combined rate adjustment resulted in an overall bill decrease of 7.8 per cent, or $6.52 per month for the average residential customer. At March 31, 2025, SaskEnergy’s residential customers have the fourth lowest average total natural gas bills across Canada. TransGas’ proposed rate changes are discussed through the TransGas Customer Dialogue, a proxy with customer representatives from the producer, industrial end-user and gas marketing communities. After rate changes are presented at Dialogue, they are provided to the Provincial Cabinet for approval, including feedback gathered through the Dialogue process. In 2024-25, TransGas announced a two-year rate increase for transportation and storage services, with a 3.2% average increase, effective April 1, 2025, and a 6.1% average
increase, effective April 1, 2026. Rate changes are driven by increased costs incurred by TransGas to meet growing customer demand and continue to provide high quality, safe and reliable service through system integrity programs and facility infrastructure projects. Employee Communications SaskEnergy regularly communicates with its workforce of more than 1,200 employees to provide prompt and accurate information, while fostering engagement and workplace culture. Employee communication focuses on initiatives and updates related to SaskEnergy’s Corporate Plan. It aims to increase employee understanding of the delivery of essential energy to customers, increase knowledge of SaskEnergy’s safety practices and environmental stewardship, and help employees to better engage in meaningful discussions about the natural gas industry with friends, family and acquaintances. Communication methods include strategic company-wide email messages and corporate videos to keep employees up to date on major projects and initiatives. Through SaskEnergy’s corporate intranet site, employees have readily available information related to the Corporation, business units, projects and events. Through this site, multiple articles are published each week on a variety of topics, including corporate initiatives, community engagement efforts and business highlights. Articles provide information-sharing opportunities and a social function for employees to engage with the content and each other. SaskEnergy also relies on senior leaders, managers and supervisors to communicate face-to-face with employees in regular meetings and discussions.
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