West Coast Franchise Law - June 2023

Monkey Around This Summer Check Out Some of America’s Best Zoos

Summer is one of the best times of the year to travel. Kids are out of school and want to do something fun every weekend, which can be difficult to accommodate if you’ve already exhausted your local options. If you’re looking to travel, you can visit a beach, take in the sights and sounds of an amusement park, or

animals you can’t see elsewhere. It has the world’s largest nocturnal exhibit, and one of the major highlights is the Desert Dome, an 84,000-square-foot indoor desert that maintains an authentic desert ecosystem. This is a must-visit for any animal lover in your family. THE BRONX ZOO You don’t usually think about seeing exotic animals when you visit New York City, but the Bronx Zoo is one of the best places to view animals in America. Opened in 1899, the Bronx Zoo is responsible for many of the advancements relating to animal captivity. This was one of the first zoos to ditch cages for natural environments and create an animal hospital. With over 6,000 species, there’s an animal for everyone at the Bronx Zoo. THE LIVING DESERT ZOO AND GARDENS While the San Diego Zoo is often boasted as California’s largest and best zoo, another zoo is worth checking out. The Living Desert Zoo and Gardens outside Palm Springs has entertained visitors for decades. There are events at this zoo every day, one of the most popular being the keeper connections and animal encounters, where you get up close and personal with the animals while learning more about their habitats and lifestyles.

spend some time with animals while visiting a

zoo. Nearly every state in our country has a handful of zoos or aquariums, but some stand above the rest.

Here are three of the best zoos you can visit in the U.S.

OMAHA’S HENRY DOORLY ZOO AND AQUARIUM The Henry Doorly Zoo and Aquarium in Omaha, Nebraska, is consistently ranked as one of the top five zoos in the world. It prides itself on hosting rare, endangered

Menu Hacks Have Changed the Game

HOW DIFFERENT RESTAURANTS HAVE RESPONDED

“Secret menus” at quick-serve restaurants are nothing new. They first went viral a decade ago, spreading hidden knowledge from an insider club of particularly loyal customers to the masses. There were problems from the start, with many employees unfamiliar with “secret” items customers requested. But in the age of TikTok, the stakes have gotten even higher. Since the pandemic revolutionized online ordering and TikTok creators started racking up views with menu “hacks,” restaurants have faced an uphill battle. Highly customized, novel orders are causing buzz and confusion in equal measure, and various brands have taken different approaches to the craze. One particularly well-publicized dust-up occurred at Chipotle when a viral video demonstrated how to order a burrito for only $3. Customers loved the inexpensive option, but workers were not fans of the

extra work it created. Higher-ups were also unhappy with selling the same food for significantly less. They ultimately closed the loophole in their online menu.

with. Despite killing the $3 burrito, even Chipotle has emailed “hack” ideas to customers. Notably, the options where customers could mix new flavors of various dips themselves — no extra work for employees necessary.

McDonald’s took a very different tactic in January 2022 when they added a “menu hacks”

If menu hacks demoralize workers, slow down lines, or

section to their ordering app, temporarily making

cost money, it’s worth talking to your franchiser. They may have tips to reduce the problems or allow you to make adjustments, like charging a small fee for custom orders or restricting them to slower times. Franchises also want to know if they’ve got their own “$3 burrito” predicament on their hands, so keep them in the loop if you notice people gaming the system. Menu hacking isn’t going anywhere, but with all the engagement it creates, that may not be a bad thing. Your best bet is determining how to make it work for your business.

popular “secret” options easily available. The result was a more

straightforward process for workers and positive publicity for the company.

Menu hacks can cause many complications. In particular, they slow down lines and frustrate workers. The types of customization people request contradict the entire quick- serve model. But restaurants that refuse to play ball do so at their peril.

Brands have realized that hacks create excitement the menu board can’t compete

2

westcoastfranchiselaw.com

Made with FlippingBook Ebook Creator