CULTURE
REFRESHED CULTURAL BELIEFS Cultural Beliefs proved incredibly important in adapting to the ways in which our business – and the world – have changed during the past several years. From a company perspective, we built new capabilities, optimized technology and integrated different parts of our business. From a global perspective, the emergence of COVID-19 taught us that we could work in dramatically different ways and adapt quickly to constantly changing circumstances to meet the evolving needs of our customers. It challenged us to think differently and to operate in a more dynamic and uncertain environment than ever before. In both cases, our Cultural Beliefs were our guiding light, helping us to stay the course in times of change and uncertainty. With team member awareness of our Cultural Beliefs over 80%, we knew we had a strong foundation from which to build. With this in mind, we kept the names of our six Cultural Beliefs intact but redefined some of them to better capture the behaviors that are critical in the post-COVID world. We also introduced hashtags and new visuals to make it simple and easy to remember what each Cultural Belief stands for
and the leadership competencies needed to bring them to life. We then created a suite of materials to explain the updated Cultural Beliefs and activities to help team members dive deeper and continue to learn. This included an onboarding course, discussion guides and other materials, as well as a launch party at our headquarters and virtual celebrations that reached across our various work locations. Importantly, we now measure individual performances not only on WHAT team members accomplish, but HOW they accomplish their various objectives. TEAM MEMBER ENGAGEMENT A highly engaged workforce helps drive better business outcomes. We believe that receiving regular feedback from team members provides important insights into workplace satisfaction and creates opportunities to demonstrate responsiveness to team member needs and priorities. We also believe that strong engagement and responsiveness ultimately contributes to lower rates of employee turnover and help us realize the benefits of retaining talent across the organization.
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2022 ADVANCE AUTO PARTS CORPORATE SUSTAINABILITY AND SOCIAL REPORT | 14
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