CAREER ENABLEMENT
ONGOING LEARNING OPPORTUNITIES One way we supported team member development is through the introduction of Udemy ® , a leading destination for learning and teaching online. With the availability of thousands of short courses on a range of topics, from leadership skills to software skills and technical training, team members can build their own learning paths to focus on areas of greatest need and opportunity. In fact, learning paths were created to support each of our Cultural Beliefs and the skills and behaviors we are targeting in our culture. Udemy is currently available to all CSC, district manager-plus and customer account manager-plus-level team members. Since the program’s introduction in February 2022, team members completed nearly 15,000 Udemy learning hours. FIELD TRAINING TO IMPROVE THE WAY WE SERVE CUSTOMERS We believe part of what distinguishes Advance from other auto parts suppliers is the way we care for our customers, and this year, we took steps to further
DISTRIBUTION CENTER TRAINING Our focus in our distribution centers was refining the new hire onboarding process, upskilling talent to improve operations and growing careers within our facilities. We established a role qualification process that aligns new distribution center team members with subject matter experts in their jobs who are responsible for training and ensuring the basic skills required to perform a particular function are attained. This model is designed to help improve retention and quality. We also held leadership classes, both for emerging distribution center leaders (those hourly workers who are working to become first-time supervisors) and existing leadership team all the way up through the general manager role.
refine how we deliver in this area. This included the launch of a new customer interaction model that teaches our team members to serve customers in a more natural, solutions-focused way that
will drive sales. In addition, we launched a step-by-step software guidance tool specifically tied to the product catalog that provides team members information about products, complementary products to complete a job, when to ask for Speed Perks memberships and more. The program eliminates extra steps to help deliver a more efficient and consistent
sales experience that ultimately benefits the customer. In addition, the technology included guidance and automation specifically tied to business processes for recruiting to help general managers and district managers simplify the hiring process.
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2022 ADVANCE AUTO PARTS CORPORATE SUSTAINABILITY AND SOCIAL REPORT | 21
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