Complaints regarding the distribution of payslips 2021’s research highlighted the fact that the majority (64%) of workforces have not complained about the distribution of payslips. The main complaints centre on the method of distribution and the fact that employees want to receive their payslips at their home addresses.
The least frequently reported complaints related to self-service security concerns and the internal mail system.
Other complaints
Payroll professionals will be all too aware that complaints submitted to the payroll department do not just focus on how payslips are distributed.
The most frequently reported grumble from employees relates to overtime or additional hours not being paid in a timely fashion, which accounted for 53% of responses to the question on the topic of complaints. This is understandable as employees are entitled to access the funds they have worked for, but this is often due to miscommunication from other departments, or the absence of any communication at all. This is not a newly observed trend, as research highlights that, in 2019, this made up 51% of complaints received by the payroll department.
The other most frequently reported complaints related to underpayment due to an incorrect tax code (15%) and underpayment due to another reason (10%).
C I PP POL I CY AND RESEARCH TEAM PAYSL I P STAT I ST ICS COMPARI SON 2008 -2021
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