Core demographics
In-house versus payroll service provider The 2019 and 2020 reports heralded the rise of the payroll bureaux. In previous years, the number of respondents confirming they were responding as a payroll service provider or agent acting on behalf of their client base remained relatively stable, ranging from 15-18%. In 2019, however, this leapt significantly to 25%, with the results remaining unchanged in 2020. It would be interesting to see which factors led to the extended use of bureaux. Sources do report, however, that the utilisation of bureaux became a more prevalent practice in 2020 as employers could not efficiently run payrolls in-house whilst dealing with coronavirus-related absences in payroll teams or, similarly, the increased administrative pressures associated with the introduction of the CJRS and the queries relating to the scheme.
75% In-house
25% Service provider
Industry sector Last year’s report indicated that respondents from the retail sector increased dramatically in 2019, moving from an average of 4-5% between the periods of 2016 and 2018 up to 12% that year. The trend has continued into 2020, and even more responses have been provided by those from a retail background, equating to 14% of the total responses collected. The most answers came from individuals within the accountancy sector, forming 14%. This was followed by those from a manufacturing background, who accounted for 12% of responses, which is a sizeable decrease from the 16% collected from individuals in manufacturing in 2019. The 2020 report collected no responses from people working within the mining/ quarrying or Ministry of Defence sectors.
14% Retail
14% Accounting
12% Manufacturing
Main business location The majority of respondents came from those working in a business throughout the UK, making up 42% of all responses. This has increased from last year, in which 35% of respondents came from individuals working throughout businesses within the UK.
Those operating within the UK and overseas made up 12.5% of responses, and this could potentially be due to the ongoing impacts of Brexit.
Responses from businesses operating on a smaller scale within the UK came most frequently from the South East of England, accounting for 9% of responses, which is a decrease from the previously observed amount of 13% of respondents in 2019’s research.
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C I PP POL I CY AND RESEARCH TEAM PAYSL I P STAT I ST ICS COMPARI SON 2008 -2021
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