Trane Diagnostics Premium Has Launched: Here’s What You Need to Know
The wait is over—Trane Diagnostics Premium is now live and ready for your dealers to explore. Built for high-performing service teams, Diagnostics Premium delivers deeper insights, AI-powered technician support, and tools that enhance the customer experience—all layered on top of the same Diagnostics platform dealers already trust.
Here’s the most important part: The standard Diagnostics tier remains free and no changes will be made to what dealers currently enjoy today. Diagnostics Premium is completely optional and designed for dealers who are ready to level up their diagnostics capabilities. All standard Diagnostics users now have access to 5 free Tech Assistant prompts per week per user so they can preview one of Diagnostics Premium’s most exciting tools. What’s included in Diagnostics Premium? Tech Assistant: AI-guided, step-by-step troubleshooting built right into the Trane Technician App Extended Runtime History: Up to 12 months of runtime history data visibility to support deeper system analysis Maintenance Trends: Track recurring system issues and performance dips over time System Reports to Homeowners: Generate and share branded, easy-to-read reports that build homeowner trust Historical system Report Storage: View historical reports in the cloud for easy access in one location in the Reports section of DWA
Diagnostics Premium Pricing Structure
Monthly Plan: $250/month (no commitment) Annual Plan: $200/month ($2400 billed annually, save $600)
What You Can Do Now: Reach out to your dealers using standard Diagnostics. Many are already engaging with the platform and are primed for an upgrade. Use the 5 free Tech Assistant prompts per week per user as a conversation starter. Show them the AI- powered advantage. Share Diagnostics Premium this one-pager and pricing options. Reinforce that the standard Diagnostics experience is unchanged. Log in to Trane Diagnostics to upgrade! Helping our dealers work smarter, fix faster, and grow stronger with Trane Diagnostics Premium. Download this one-pager to learn more!
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