BCH AND ABTOT TRADING CHARTER AND BOOKING CONDITIONS GALLOWAY COACH TRAVEL LIMITED, Denters Hill, Mendlesham, Stowmarket, Suffolk IP14 5RR
1. FINANCIAL PROTECTION Your contract is with Galloway Coach Travel Ltd of Denters Hill, Mendlesham, Suffolk IP14 5RR. When you book a holiday with us, which doesn’t include a flight, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT),, this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the BCH Consumer Guarantee at www.bchuk.org. There is no financial protection if you purchase just transport or accommodation- only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Galloway Coach Travel will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking. We, or the suppliers identified on your ATOL certificate, will provide you with the services listed on the ATOL Certificate (or suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). 2. BOOKING AND PAYMENT When a booking is made, the ‘lead name’ on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the precontract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by
English Law, and the jurisdiction of the English Courts. Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking but our commitment is always conditional upon the balance being paid as below: • Deposit of £75 per person is required on all coach holidays. • Deposit of £200 per person on all Jersey and Guernsey departures. This is non-refundable and cannot be transferred to another booking. Occasionally other deposit structures are used. You will be clearly notified prior to booking if the deposit structure is different. The balance of the price of your holiday must be paid as follows: On coach holidays (except Disneyland®Paris): 8 weeks before departure All Disneyland Paris holidays: 12 weeks before departure If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first. Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use. 3. BROCHURE AND WEBSITE ACCURACY Although Galloway Coach Travel make every effort to ensure the accuracy of the brochure and website information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice. 4. OUR PRICING POLICY Galloway Coach Travel endeavour to ensure the most up to date and correct prices are shown in our brochure and online. Occasionally, an incorrect price
may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices but we will notify you when applicable. Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to the cost of the first 2% of the holiday price. Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel we must receive written notice within 20 days of the date of the surcharge invoice. The currency exchange rate used in the holiday costings are based on the exchange rate of 1.15 Euros, as at 15 March 2021. 5. IF YOU CHANGE YOUR BOOKING If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who is the lead name on the booking, before your balance payment is due to be paid. This must be accompanied by a payment of £20 to cover our administrative costs, plus costs we incur in making the amendment. Alterations may not be able to be made after your balance has been paid and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in the table below. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.
Period before departure within which written cancellation of package price is received
Holidays up to and including 4 days Disneyland®Paris Amount of cancellation charge as a % of total package cost
Holidays of 5 days and over and all Amount of cancellation charge as a % of total package cost
91 – 112 days 57 – 90 days 42 – 56 days 29 – 41 days 15 – 28 days 0 – 14 days
Deposit Deposit Deposit
Deposit Deposit Deposit
35% or deposit if greater
35% or deposit if greater
65%
65%
100%
100%
Departure day or later including Voluntary termination during the package
Total Package Cost
Total Package Cost
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