LUGGAGE Please restrict your luggage to one medium sized suitcase weighing no more than 20kgs per person, a piece of hand luggage and, if required, an ‘overnight’ bag. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase left on the coach. 20. GENERAL DATA PROTECTION REGULATIONS We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We must pass your information on to the relevant suppliers of your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your information. In making this booking, you consent to this information being passed on to the relevant persons or suppliers. Your data controller is the Holiday and Excursions Manager and our policy can be found at www.travel-galloway.com or you can request a copy from Galloway Coach Travel, Denters Hill, Mendlesham, Suffolk, IP14 5RR. 21. EMERGENCY CONTACT Our emergency contact details are Tel: 01449 765877 or 07899 910429. Email: info@gallowayeuropean.co.uk IMPORTANT INFORMATION WHEN TRAVELLING ON A COACH HOLIDAY You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate
driver/representative, ship’s captain, or authorised official is entitled to refuse boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. 19. TRAVEL INSURANCE We strongly advise that you take out personal travel insurance for the trip. We have arranged travel insurance with Travel and General. You may use an alternative insurer but you must advise us. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24 hour contact number. Continental travellers - Including Southern Ireland & Channel Islands Full travel insurance is compulsory for all clients travelling on our Continental tours. We do not insist cover is taken out with the insurers used by Galloway Coach Travel Ltd, but that the client confirms on the booking form the name and policy number of the insurers with whom the client is covered. Cover must be equal to or better than the protection and benefits by Galloway Coach Travel Ltd’s insurers.
confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip. Shortly before departure, you will receive your final documents pack. Included is all the information needed including pick up times and travel arrangements. We recommend you read this information carefully to ensure you understand when and where you will be collected. Also included is a final itinerary. Occasionally, due to unforeseen circumstances, we have to vary the schedule from the published version. Any changes will be included in your final itinerary; please let us know if you have any concerns. An information leaflet is also included in your pack. This will give you additional detail about what to pack and how to make the most of your holiday. Our feedback questionnaire is in this leaflet and we welcome your comments as it helps us design future quality holiday. We keep this anonymous so we can share your thoughts without sharing your personal details. If you would like to receive a reply, we recommend writing to us instead. We hope you enjoy travelling with Galloway and look forward to welcoming you on board soon
These booking conditions were printed in the UK and are current from 7th September 2022.
YOUR EAST ANGLIAN DEPARTURE POINTS Exact times will be advised on travel documents issued after payment of tour balance.
HOME PICK-UPS A home pick up will be organised from your chosen address and this will be the same address for your return. You may be collected by a mini bus, taxi or coach as appropriate and may share with other passengers. NO SUPPLEMENT Addresses in postcodes: CM1, CM2, CM3 (sectors 2 and 3 only), CM4, CM8, CM12, CM13, CM14, CM15, CO1, CO2, CO3, CO4, CO5, CO6, CO7, IP1, IP2, IP3, IP4, IP5, IP6, IP8, IP9, IP10, IP11, IP12 (sectors 1 and 4 only), IP13 (sector 6 only), IP14, IP21, IP22, IP23, IP30, IP32, IP33, NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR13 (sector 5 only), NR15. SUPPLEMENT OF £15 per person Addresses in postcodes: CM3 (sectors 4 and 8 only), CM7 (sector 1 and 8 only), CM9, CM11, CO8, CO10, CO11, CO12, CO13, CO14, CO15, CO16, IP7, IP12 (except sectors 1 and 4 are free), IP13 (except sector 6 free), IP20, IP28 (sector 6 only), IP29, IP31, NR9 (sector 3 only), NR10 (sector 3 only), NR12 (sector 7 only), NR14, NR16, NR18, NR35.
Ardleigh Crown Public House
Ipswich Crown Street Layby
George & Dragon Brentwood
Kelvedon, Tavern Public House
Bury St. Edmunds Bus Station
Long Stratton Shell Garage
Capel St. Mary
Mendlesham Denters Hill
Chelmsford Services
Needham Market Swan Public House
Claydon Crown Public House
Norwich Castle Meadow
Colchester North Railway Station
Scole, Scole Engineering
Copdock Tesco Front Bus Stop
Stowmarket Railway Station
SUPPLEMENT OF £20 per person CM7 (sector 5 only), CM77, IP16, IP17. SUPPLEMENT OF £25 per person IP24 and IP27 only.
Diss Bus Station
Tollgate McDonalds
Eye Town Hall
Witham Old Post Office
Felixstowe Great Eastern Square
Woolpit Church
If you would prefer not to use the home pick up service, you can depart and return to any of the standard pick up points (subject to tour). A limited number of spaces are available for passenger’s cars at the Mendlesham premises. These are charged at £2 per day (max £10).
Reservations: 0330 1000 360 59
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