JOB DESCRIPTION
• Develop and maintain close working relationships with key partners, both internal and external. For example, Finance, HR, ICT, University Colleges, The City of Lincoln Council, Lincolnshire County Council, Network Rail, Brayford Trust, Lincolnshire Fire and Rescue and Lincolnshire Police. • Develop a positive and effective working relationship with Health and Safety (H&S) to maintain compliance with legislation across the Estate. • Be a key member of and collaborate with all members of the Estate Senior Leadership team (SLT). • Generate reports and papers and present back to the Estates SLT, SLT, Board of Governors as required. • Monitor the industry and be aware of best practice and developments to ensure maximisation of resources in response to departmental requirements. Leadership & Team • Lead, motivate and develop a team of professional staff in all disciplines within the team. • Be a member of the department’s Senior Leadership Team and contribute to strategy and effectively manage work and resources both in the short and long term. • Be a beacon to other staff members and hold the team to account when necessary. • Be the university lead and contact point in relation to security and facilities management advice and support the university buildings, projects, staff, students, and visitors across university campuses • Be the University lead of all relevant security legislation and guidance. • Contribute to effective cross-functional team working across the Estates department and wider university. • Positively engage and participate in Estates meetings and other activities. • Support colleagues in Estates with service area related projects. • Responsible for addressing issues relating to performance, discipline, grievance, sickness or absence or other welfare issues. • Retain overall accountability for the contract management of facility services. • Undertake and encourage others to participate in Continuing Professional Development ensuring we have a skilled workforce for the dynamic university work environment. • Demonstrate and uphold the One Community values.
JOB TITLE
Head of Operations
facilities managers. The role will involve supporting the Contracts Manager in the management of the FM contracts, ensuring compliance with health & safety legislation and good practice. In addition the post holder will also be responsible for the Estates Support Team who operate the Estates Support Desk as well as the Systems Manager. The role will lead and manage a highly qualified, technical team and the post holder will ensure that the team is equipped to supply expert advice, support and managerial expertise to ensure that the University’s Strategic Plan and Departmental Objectives can be achieved. Reporting to the Deputy Director of Estates, the post holder will play a proactive role in embedding and promoting a positive facilities culture and will provide specialist advice and guidance to customers and key stakeholders. This will include reviewing existing infrastructure and procedures, interpreting, and advising on industry best practice. The post holder will be required to apply knowledge, experience, and judgement to resolve problems where guidance is not readily available or where situations are complex, new, or constantly changing. The role will be responsible for determining, agreeing and delivering high quality and complex service standards for internal and external customers through collaboration and agreement. This will be based on taking a strategic approach to exploring needs and adapting the service as appropriate. The post holder will be the University’s senior colleague responsible for security providing strategic direction, responding to and providing guidance and direction to existing and emerging legislation and good practice as well as acting as the University’s representative for security both internally and externally.
DEPARTMENT
Estates
LOCATION
All Campuses
GRADE
10
REPORTS TO
Deputy Director of Estates
CONTEXT The University of Lincoln is a high achieving centre of academic excellence which has been recognised nationally and internationally. It is an ambitious, fast-paced dynamic organisation with multiple stakeholders which strives always to improve the student and staff experience and engagement with the wider Lincoln community. The Estates Department comprises a high performing team of estate professionals that continues to manage and develop a high-quality estate. The University has an ongoing commitment to invest in its Estate through Masterplans which entail the completion of a number of multi-million pound projects both new build and refurbishment together with a host of minor capital and revenue projects. The Security and Facilities function is a well established team and an opportunity has arisen for a Head of Operations to lead and manage the Soft FM Facilities Team within the Estates department ensuring that service standards are delivered in a consistent manner across the estate and that the facilities activities within the estate continue to feed positively into the overall student and staff experience. The University operates 24/7 and the facilities service is critical to maintaining a safe and welcoming campus and supporting staff and students at all times. This role will need to review existing infrastructure and procedures, identify any potential risks and work with key stakeholders to implement improvements, which will require the ability to influence, lead and manage change. The current facilities service is predominantly outsourced, and the role will be responsible for managing the contracts, assessing monthly KPIs and ensuring all contracts deliver value for money. JOB PURPOSE The role supports the University’s Strategic Plan by taking overall management and responsibility for the effective and timely delivery of all security, cleaning, portering, post, car parking, waste management, landscaping and pest control through the management of the department’s
KEY RESPONSIBILTIES Strategic Management
• Responsibility to own and develop strategies to identify and review the needs of internal and external customers and ensure operations reflect needs and changing requirements. • Oversee the undertaking of complex, thorough evaluations and improvements of standards of service delivery SLAs, implementation and monitoring of action plans. Utilise the database of information from the Support Desk and the CAFM system to drive future improvements.
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