DECEMBER 2025
EDITION 41
Consumer and Patient Experience
Partnering with Consumers Standard
Launch of Connecting with Consumers webpage
Northern Sydney Local Health District (NSLHD) is excited to announce the launch of a dedicated webpage for staff, packed with tools and guidance to strengthen partnerships with health consumers. Here you’ll find: Consumer Engagement Toolkit–Practical templates and step-by-step guides. Training & Education–Workshops and e-learning to build confidence in consumer collaboration. Advisory Opportunities–Connect with Consumer Advisors for committees and projects. Policies & Frameworks–Easy access to NSLHD and NSW Health standards.
he The site is now live at https://nswhealth.sharepoint.com/sites/NSLHD- CAPE/SitePages/Connecting-with-Consumers.aspx
2025 NSLHD Consumer Forum
The NSLHD Consumer & Patient Experience (CAPE) Team facilitated the Consumer Forum at the Kolling Building on Friday 14 November 2025 in collaboration with Consumer Advisors. 34 Consumer Advisors and staff from RNSH, Ryde, HKH, MV, Research and Aboriginal Health were included. The forum was a day of engaging discussions and a valuable opportunity for Consumer Advisors to connect from across the district. th The afternoon session was a workshop designed to capture insights, feedback, and ideas from our Consumer Advisors on key projects that shaped the district, relating to Artificial Intelligence Governance Framework Surgical Services Plan Health Literacy initiatives Partnering with Consumers Framework 2021–2026
Partnering with Consumers Standard
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