EDITION 41
DECEMBER 2025
Consumer and Patient Experience
Partnering with Consumers Standard
Gathering of Kindness & Kindlab 2025
he The theme for Gathering of Kindness in 2025 is One care, many voices–because kindness lives here. As part of our Consumer Forum, Consumer Advisors and Consumer Peer Workers participated in an activity reflecting on moments when they had experienced or witnessed acts of kindness in NSLHD. The acts of kindness expressed were themed and captured in the Kindness Tree featured on the right — a visual reminder that small acts of kindness truly make a big difference. Consumer Advisors and Consumer Peer Workers also shared their hopes for how kindness can continue to be spread across the fabric of our work culture.
Kindlab is a way to gather innovative ideas from NSW Health staff and patients to foster a culture of kindness across NSW Health. NSW Health staff, patients, consumers, and carers are invited to pitch small-scale ideas that enhance kindness and compassion in healthcare. Selected projects receive funding support ranging from $5,000 to $25,000. Whether it’s strengthening relationships, improving wellbeing, or redesigning experiences-Kindlab helps bring great ideas to life. If you have an idea, head to the Kindlab website to get inspired and get guidance to submit your pitch.
NSLHD Patient Reported Measures Welcome Maaike and Annabel Maaike Allard and Annabel Kingsford recently commenced in the Patient Reported Measures (PRMs) Program Officer roles. 2025 Patient Reported Measures Symposium On the 29th August 2025, the Agency for Clinical Innovation hosted the event at the Kolling Institute. Elline Pamplona (Nurse Practitioner, RNSH) and Brad Lloyd (Program Officer, Patient Reported Measures) presented "Delivering Person-Centred Care in a Nurse Practitioner-Led Diabetes Assessment & Management Clinic" describing the positive impact of implementing PRMs. Over 300 attendees were online and in person, providing an opportunity for consumers, clinicians, service managers, and researchers to connect, share insights, and explore innovative approaches to person-centred care using PRMs. Services Adopting HOPE PRMs in January to June 2026 Services onboarding to the statewide PRMs Program using the Health Outcomes and Patient Experience (HOPE) platform will be: • Royal Rehab Outpatients • Royal Rehab Brain Injury Inpatients and Community • Hornsby Healthy Kids Clinic For more information, contact the NSLHD PRMs Team via <NSLHD-PRMs@health.nsw.gov.au>
Fo r more information please contact the NSLHD PRMs Team via nslhd-prms@health.nsw.gov.au.
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