benefit, effective communication, and collaboration to meet borrower financing needs efficiently and effectively. Mortgage brokers rely on the capital provider to deliver competitive loan products, favorable terms, and timely funding for their clients, whereas the capital provider depends on brokers to identify creditworthy borrowers, present well-vetted loan applications, and facilitate smooth transactions. The symbiotic relationship creates value for both parties. OPERATIONAL BENEFITS OF BROKER COLLABORATION Within the operations leadership team at Constructive Capital, we recognize the need for synergy between the broker and the capital provider. The list of advantages is long, but boils down to: ▷ OPERATIONAL EFFICIENCY. Mortgage brokers add cost synergies that ultimately can be passed through to the borrower. ▷ TRUST. Mortgage brokers have extensive networks and connections within the real estate and financial industries. By partnering with them, the capital provider receives a steady flow of prequalified leads, saving time and resources. ▷ SPEED. Mortgage brokers and capital providers are better able to own certain competencies and, therefore, improve the process, which ultimately benefits the borrower. THE IMPORTANCE OF BALANCED RELATIONSHIPS Think of a three-legged stool representing credit risk, operational
efficiency, and the customer (broker and, ultimately, the borrower). For the stool to be stable, each leg is critical and must be balanced; if it isn’t, the stool will wobble and could potentially topple over. COLLABORATION: THE KEY TO SUCCESS Finally, collaboration is paramount to the success of broker-lender relationships. Both parties work together to overcome challenges and achieve common goals. As an operations leader in the business-purpose lending industry, I believe the broker-lender relationship is the lifeblood. At Constructive Capital, this is at the forefront of everything we do. The advantage of working directly with the broker network allows for well-packaged loan applications from worthy credit-worthy borrowers, leading to shorter cycle times and creating a positive experience for all
parties involved. This helps ensure that together we are serving the clients and meeting their financing needs. •
KIM LANDANO
Kim Landano joined Constructive Capital as vice president of operations in January 2023. She has more than 30 years of mortgage experience covering all aspects of the loan fulfillment life cycle, ranging from originations to servicing. Before joining the team at Constructive Capital, Landano led the Wholesale Operations Team at Caliber Home Loans. Her additional work experience includes Bank of America, MetLife, HSBC, and others. Landano is passionate about being part of a best-in-class operations team and building strong lasting broker relationships.
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