Software Selection (CONT’D FROM PAGE 12)
into the vendor's plans for the future. This should ideally include new features, enhance- ments, and adaptations they're planning. Also, check their track record on software updates. How frequently do they release updates? Do these updates align with emerging industry trends? Support What: You will invariably need help from your software partner. It might be answering questions on how some- thing works, helping you recover from a technology prob- lem, or dealing with a software bug. Consider how important it is for you to have timely sup- port and what factors can influence support responsive- ness. Why: Efficient communication can be the lifeblood of a smooth operation. Support ensures that when issues arise, they can be tackled promptly without the delays of time zone differences. Moreover, local representatives are often more attuned to the regional challenges, regulations, and business cul- ture, ensuring that the support provided is both timely and contextually relevant. How: Information about the vendor’s support team’s lo- cation can be found on their website or by directly inquir- ing. Ideally, they should have dedicated support teams or representatives in or near your region. Look for reviews or feedback on the vendor’s respon- siveness and support efficiency, especially from business- es in your time zone. User-Friendly Interface What: A user-friendly interface should provide an intu- itive layout and design that allows users to navigate the system with minimal training. Features should be accessible, and the flow of oper- ations should be logical, enabling users to perform their tasks efficiently. The interface should also be customiz- able to some extent, allowing the software to adapt to the specific workflows of a business. Why: Software, no matter how powerful, is only as good as its usability. A steep learning curve can result in lost time, increased errors, and employee frustration. Con- versely, intuitive software can lead to quicker onboarding, increased user adoption rates, and overall smoother daily operations. When employees can navigate software eas- ily, they can focus more on their core tasks and less on troubleshooting. How: A hands-on experience via a software demo or a guided tour is invaluable. During this phase, evaluate how intuitive the interface feels, how easy it is to find features, and the clarity of any instructions or prompts. Feedback from actual users, which can be found in re- views or testimonials, can also provide insights into the software’s usability. CONTINUED ON PAGE 16
Wishing You A Merry & Bright Holiday Season
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