L&D Catalogue 2025

Shangri-La Jeddah L&D Catalogue

2025

WELCOME

Dear Team,

As we step into 2025, we have developed a selection of exciting programs tailored to meet the evolving business demands and the learning aspirations of our team.

We are excited to present our offer of Learning Solutions for 2025, organized in three main components:

❖

Leadership Development Programs

❖

Functional & Operational Programs

❖

Online Learning Platforms

We look forward to enhance the learning experience for all our colleagues with your collaboration.

Warmest Regards, L&D Team

LEADERSHIP DEVELOPMENT

LEADERSHIP PROGRAMMES

BUSINESS LEADERS PROGRAM (BLP)

JUNIOR LEADERS PROGRAM (JLP)

EMERGING LEADERS PROGRAM (ELP)

Learn Foundational Leadership concept for first time leaders Identify what expectations are associated to becoming a leader

•

Designed to offer a holistic assessment to leadership and personalized learning pathways to develop operational, commercial and customer focus

•

Learn Foundational Leadership concept for mid-managers Understand business models to drive business results

•

OBJECTIVES

Service Leaders Potential Future Supervisors

M1 leaders

RM’s & First Time GM’s

AUDIENCE

6 Modules of 2 hours each One Module each 3 weeks

6 Modules of 2 hours each One Module each 2 weeks

6 pathways 8 weeks for each pathway

DURATION

Increase business long-term plans focusing in Strategic Design

•

Provide the basic skills for first time supervisors

•

Increase leadership skills and capabilities for success

•

R.O.I

L&D Team

Regional Team

L&D Team

FACILITATOR

LEADERSHIP PROGRAMMES

LEADING A CULTURE OF GUEST CENTRICITY

EMOTIONAL INTELLIGENCE

DESIGN THINKING WORKSHOP

Learn how to articulate root cause of a potential operational issue Learn the steps of Design Thinking Apply Design Thinking for sustained solutions

•

Learn the 5 principles of Emotional Intelligence Understand how to deal with other colleague’s and guests through EI

•

Medallia & Forbes Standards

•

How to train standards on the jobs

•

OBJECTIVES

Anticipating Guest needs

•

M1 – M2 Service Leaders

All Leaders

All Levels

AUDIENCE

6 Hours

1 Day

7 Hours (1 Day)

DURATION

Increase and understanding on oneself and others awareness

•

Increase Guest Satisfaction scores

•

Resolve

long-term

issues

•

through novel thinking

Apply a methodology to drive innovative thinking

•

Increase Performance scores

•

R.O.I

Better Guest Engagement

•

L&D Team

FACILITATOR

LEADERSHIP PROGRAMMES

iDevelop Series: COACHING, MENTORING & COUNSELLING

PUBLIC SPEAKING SKILLS

Learn the art of public speaking

•

• Learn how to coach and mentor effectively applying psychological evidence-based models • Learn how to improve performance through formal counselling

• Practice the skills to speak in public with confidence

OBJECTIVES

All Colleagues

M1 – M2 & Service Leaders

AUDIENCE

4 Modules of 2 hours every week

3 Modules of 4 Hours each

DURATION

Increase people’s performance

•

• Increase confidence to speak in front of the public

Decrease conflict at workplace

•

R.O.I

L&D Team

FACILITATOR

LEADERSHIP PROGRAMMES

PERFROMANCE DEVELOPMENT REVIEW TRAINING

MENTORSHIP PROGRAM

• To equip participants with the knowledge and skills to effectively conduct performance reviews. • To be able to facilitate and engage PDR discussions that drive performance improvement and support individual career development.

• Learn how to become a mentor and the become a qualified mentor in the Region

OBJECTIVES

Senior Leaders

All colleagues

AUDIENCE

Online Course & 1 Hour Module

2 Hours

DURATION

• To understand the PDR process, setting clear performance expectations, providing constructive feedback and meaningful conversations.

• Proper guidance and achievement of goals.

R.O.I

L&D Team

FACILITATOR

FUNCTIONAL & OPERATIONAL PROGRAMS

FUNCTIONAL PROGRAMMES

LEARNING SPECIALISTS PROGRAM

REVENUE MANAGEMENT

Neuro-science of learning

•

• Learn the principles of revenue management • Apply the concept of revenue management into your area and drive business results

Identify learning needs

•

• Choose and design the right learning solution • Facilitate effectively

OBJECTIVES

Departmental Trainers, anyone who delivers OJT or workshops

M1 – M2 and Service Leaders

AUDIENCE

FO, S&M, Reservation, F&B

AUDIENCE

6 Modules of 2 Hours each

2 Modules of 1.5 Hours each

DURATION

• Increase organizations’ learning culture and capabilities • Enhance effectiveness of Dept. Trainers

• Increase level of understanding of revenue and the impact on business

R.O.I

Director of Revenue

L&D Team

FACILITATOR

OPERATIONAL PROGRAMMES

HANDLING & RESOLVING GUEST COMPLAINTS EFFECTIVELY

F&B UPSELLING

BACK TO BASICS

Learn the basics of the department Understand the SOP’s and tasks in each role

•

Using Complaints to improve service

•

Learn the principles of upselling and techniques used Apply the upselling techniques withing the outlets

•

OBJECTIVES

How to handle guest complaints

•

OBJECTIVES

•

Steps to handle guest complaints

•

All Colleagues

Front of House Colleagues

All F&B Colleagues

AUDIENCE

3 Hours

Depending on each department

2 Hours

DURATION

Upsell and generate more revenue as well as to increase the upselling targets and motivate colleagues with a specific incentive

•

Increase level of understanding and productivity leading to better service and revenue

•

Increase problem solving solution

•

Increase complaint handling capability

•

R.O.I

L&D & HOD

General Manager & L&D Team

L&D Team

FACILITATOR

ONLINE LEARNING PLATFORM

SHANGRI-LA ACADEMY ONLINE

ESSENTIAL PROGRAMME

FUNCTIONAL PROGRAMMES

LEADERSHIP PROGRAMME

THANK YOU

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