LEADERSHIP PROGRAMMES
LEADING A CULTURE OF GUEST CENTRICITY
EMOTIONAL INTELLIGENCE
DESIGN THINKING WORKSHOP
Learn how to articulate root cause of a potential operational issue Learn the steps of Design Thinking Apply Design Thinking for sustained solutions
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Learn the 5 principles of Emotional Intelligence Understand how to deal with other colleague’s and guests through EI
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Medallia & Forbes Standards
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How to train standards on the jobs
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•
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OBJECTIVES
OBJECTIVES
OBJECTIVES
Anticipating Guest needs
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•
M1 – M2 Service Leaders
All Leaders
All Levels
AUDIENCE
AUDIENCE
AUDIENCE
6 Hours
1 Day
7 Hours (1 Day)
DURATION
DURATION
DURATION
Increase and understanding on oneself and others awareness
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Increase Guest Satisfaction scores
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Resolve
long-term
issues
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through novel thinking
Apply a methodology to drive innovative thinking
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Increase Performance scores
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R.O.I
R.O.I
R.O.I
Better Guest Engagement
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L&D Team
L&D Team
L&D Team
FACILITATOR
FACILITATOR
FACILITATOR
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